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CONTACT

1.5 Importance of dialogue

Let's talk to each other

A dialogue is an exchange between two or more people in which everyone has their say and all participants are heard.

For dialogue to be possible, all participants must want it. The basis for this is to achieve a good appreciative feeling. How a meeting or visit comes about, how the greeting takes place, all this can be of great importance.


Example

Mr K. has just retired and is looking after a very elderly woman. On Monday afternoons he comes to do any errands and takes time for a chat over coffee. He knows that the lady in his care loves cake. As she was not doing well emotionally at the last meetings, he decides to bring two pieces of cake. When the lady opens the door, he holds the pieces of cake out in front of her so that she can see them immediately. Before he says anything, the lady laughs. That was one of the best days in weeks, she says, when he then says goodbye.

The fact that he knew how much she loves cake and makes the effort to get cake and eat it together changes her perception about the day. Often it is small gestures, stories or even cakes that help to express that the person is seen and noticed.


Resolution

If they are stressed and rushing to an appointment, they can stop for a moment, adjust to the situation and take a deep breath.

This not only helps to lower your pulse, it also gives you time to adjust to the person you are caring for. To think about the previous meeting and what situation they will encounter.

Once we have arrived at the person's home, it is important to first perceive the current situation. If possible, we follow the impulses of the person being cared for. Does he or she want to get up, lie down, go for a walk or complete a task as quickly as possible?

If this is successful, you can enter into an exchange with the person. You have arrived and can now engage with the person. Often a window of opportunity for an exchange arises.


Express appreciation

Expressing appreciation is a continuous and authentic practice. It is important that your words and actions are sincere and come from the heart. With an empathetic and appreciative attitude, you can build a positive and supportive relationship with the person being cared for.

See the strengths, successes or efforts of the person being cared for. Show your appreciation for their skills or progress. Be sure to give honest and specific feedback that addresses specific achievements or positive behaviours.

"I see you can stand up, you couldn't last week. Are you happy? .. . I'm happy with you.

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