Course topic
Communication and conflict resolution
Welcome to the "Communication and conflict resolution" course block! Communication is the key to trusting care and respectful co-operation. In these ten courses, you will learn how to communicate clearly and sensitively with older people, relatives and professionals. A particular focus is on non-violent communication, which helps to express needs and avoid misunderstandings. You will also learn how to recognise conflicts at an early stage and resolve them constructively. With these skills, you will strengthen relationships, ensure a pleasant care environment and create an atmosphere in which everyone involved feels comfortable.
Course overview
10 course units
Free
Communication 01: Basics
Free
Communication 02: Conversation rules and effective communication
Free
Communication 03: Misunderstandings in communication
Free
Communication 04: How can I give feedback?
Free
Communication 05: What attitude does the "non-violent communication" method (according to Marshall Rosenberg) help me to adopt?
Free
Communication 06: How can I deal with conflicts?
Free
Communication 07: What are the characteristics of conflicts?
Free
Communication 08: What types of conflict are there?
Free
Communication 09: How can conflicts be resolved constructively?
Free
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